FAQ

GENERAL QUESTIONS

What makes your sunglasses unique?
Our sunglasses stand out with their tinted lenses, offering optimal sun protection while adding a stylish touch to your look.

What are the advantages of tinted lenses over classic lenses?
Tinted lenses provide enhanced UV protection, reduce glare, and improve visual clarity in various lighting conditions.

How do I clean and care for my sunglasses?
We recommend using a soft, non-abrasive cloth and a cleaner specifically designed for eyewear lenses to maintain clarity and durability.

Is there a warranty on your sunglasses?
We offer a satisfaction guarantee to ensure the quality and durability of our products. If you’re not completely satisfied with your tinted sunglasses, we are committed to finding a solution that meets your needs.

SHIPPING

How long does delivery take?
For France, delivery takes between 5 to 10 business days.

RETURNS AND REFUNDS

How long do I have to return an item?
You have up to 14 days after receiving your order to change your mind and initiate a return.

How can I contact you if I have an issue with my order?
Please contact us directly at info@sshades.fr if you encounter any issues with your order.

What are the conditions for obtaining a refund?
If your sunglasses arrive broken, defective, or do not meet your expectations, please contact us at info@sshades.fr within 14 days of receiving your order. You may be asked to provide proof of the issue and return the item.

How long does a refund take?
Once the return is processed, you will receive the refund within 2 to 4 days, depending on your bank.